Privacy, terms and your rights as a patient

Privacy policy

What we collect

Through this website we collect only what you give us: your name, phone number, email address if you provide one, the reason for your enquiry, your city, your preferred date and time, how you heard about us, and anything you write in the message field. We also collect standard analytics data such as pages viewed and approximate location at city level.

Medical records created during your care at the clinic are held separately, under the clinic's clinical record system, and are governed by the ART Act 2021 and applicable medical record rules rather than by this website policy.

Why we collect it

• To contact you about the consultation or question you asked about
• To prepare properly for your appointment
• To understand which pages of this site are useful, in aggregate

We do not sell your data. We do not share it with advertisers. We do not add you to a marketing list because you filled in an enquiry form, and we do not pass your details to any third party clinic, laboratory or agency.

Who can see it

Enquiry details are visible to the Varija clinical and counselling team only. Our website and email are hosted by our service providers, who process data on our instructions and under their own security terms. We use Google Analytics to understand which pages are useful, in aggregate; see Cookies below for exactly what that means and how to opt out.

How long we keep it

Enquiries that do not become appointments are deleted after [X] months. Patient records are retained for the period required by law and by the ART Act 2021.

Your rights

• Ask what personal data we hold about you, and receive a copy
• Ask us to correct anything that is wrong
• Ask us to delete your enquiry data, subject to legal record keeping obligations
• Withdraw consent for any communication at any time
• Complain to us directly, and to the relevant authority if we do not resolve it

To exercise any of these, email care@varijaivf.com or ask at reception.

Cookies

This site uses Google Analytics (GA4) to see which pages are useful, in aggregate: pages viewed, approximate location at city level, and the device type you are browsing on. It does not use that data for advertising, does not share it with Google's advertising products, and does not run any cross site tracking or remarketing pixel.

Analytics only loads after you choose "Accept All" or turn it on in "Manage Preferences" in the cookie banner. If you decline, or simply close the banner, no analytics cookie is set and nothing is sent to Google. You can change your choice at any time by clearing your browser's cookies for this site, which brings the banner back.

Google's own privacy policy explains what it does with this data on its end, at policies.google.com/privacy.

Terms of use

The content on this website is general health information. It is not medical advice, it is not a diagnosis, and it cannot account for your individual circumstances. Nothing here creates a doctor and patient relationship. Always speak to a qualified fertility specialist before making a treatment decision.

Treatment outcomes vary between individuals. No success rate published here is a prediction of your result, and no clinic can guarantee a pregnancy or a live birth. Any figure we publish states its measure, its denominator and the period it covers.

Text, images and design on this site belong to Varija IVF & Fertility Centre and may not be reproduced without permission.

Patient rights

As a patient at Varija you have the right to:

• A clear explanation of your diagnosis, your options and your realistic chances, in a language you understand
• A written cost estimate before treatment begins, and no additions without your written consent
• Refuse any test or treatment, at any point, without it affecting the rest of your care
• A second opinion, with complete copies of your records provided promptly and without awkwardness
• Privacy and confidentiality, including in how you are called and seen in the clinic
• Know who is treating you, including who is handling your gametes and embryos
• Give or withhold consent for your story or images to be used, and to withdraw that consent at any time
• Complain, and receive a written response from the director

What we will never do

• Perform or facilitate sex determination or sex selection, which are prohibited under the PCPNDT Act
• Guarantee a pregnancy or a live birth
• Recommend a treatment we do not believe is in your interest
• Publish a success rate without stating how it was calculated
• Use your story or images without written consent